This policy is intended to meet the requirements of the Integrated Accessibility Standards, Ontario Regulation 191/11 (“IASR”) for the Information and Communications Standard set forth under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”). This policy applies to the provision of information and communication services and materials for people with disabilities.
Canada Lands Company Limited and all of its subsidiaries (collectively, the “Company”) are committed to applying the principles and guidelines set out in the AODA with respect to its operations and offices in Ontario, and to meeting the accessibility needs of persons with disabilities in a timely manner. All information and communications materials and services provided by the Company in Ontario shall follow the principles of dignity, independence, integration and equal opportunity.
- Accessible Formats – include but are not limited to large print, recorded audio and electronic formats, braille and other formats usable by persons with disabilities.
- Communication Supports – include but are not limited to captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications.
- Conversion Ready – an electronic or digital format that facilitates conversion into an acceptable format.
- Information – includes data, facts and knowledge that exists in any format, including text, audio, digital or images, and conveys meaning.
- Internet Website – a collection of related Web pages, images, videos or other digital assets that are addressed relative to a common Uniform Resource Identifier (URI) and are accessible to the public.
- Intranet Website – an organization’s internal website that is used to privately and securely share any part of the organization’s information or operational systems within the organization and includes extranet websites.
- Kiosk – an interactive electronic terminal, including a point-of-sale device, for public use that allows users to access one or more services or products.
- Support Person – in relation to a person with a disability, another person who accompanies the person with a disability in order to help with communication, mobility, personal care or medical needs, or with access to goods, services or facilities.
- Web Content Accessibility Guidelines – refers to the World Wide Web Consortium Recommendation, dated December 2008, entitled “Web Content Accessibility Guidelines (WCAG) 2.0.”]
2. ESTABLISHMENT OF ACCESSIBILITY POLICIES AND PLANS
With respect to its operations and offices in Ontario, the Company will (i) establish, implement, maintain and document a multi-year accessibility plan outlining its strategy to prevent and remove barriers and meet its requirements under the IASR; (ii) post its accessibility plans on its websites, and provide the plan in an accessible format upon request; (iii) review and update its accessibility plan once every five years; and (iv) establish, review and update its accessibility plans in consultation with persons with disabilities or an advisory committee. Annual status reports will be prepared to report on the progress of steps taken to implement the Company’s accessibility plan and the Company will post this status on its website. If requested, the report shall be created in an accessible format.
3. PROCURING OR ACQUIRING GOODS AND SERVICES, OR FACILITIES
With respect to its operations and offices in Ontario, the Company will incorporate accessibility criteria and features when procuring or acquiring goods, services or facilities. The only exception is in cases where it is impracticable to do so.
4. TRAINING REQUIREMENTS
The Company will provide training to relevant employees and volunteers regarding the IASR and the Ontario Human Rights Code. Training will be provided for individuals who are responsible for developing policies, and all other persons who provide goods, services or facilities on behalf of the Company.
5. SELF-SERVE KIOSKS
With respect to its operations and offices in Ontario, the Company will incorporate accessibility features when designing, procuring or acquiring self-service kiosks. The Company will always be aware of the accessibility features of self-service kiosks for persons with disabilities.
6. ACCESSIBLE FORMATS AND COMMUNICATION SUPPORTS
With respect to its operations and offices in Ontario, the Company will provide or arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner and at no additional cost to the individual. The Company will take into account the person’s accessibility needs when customizing individual requests.
7. ACCESSIBLE WEBSITES AND WEB CONTENT
All departments in Ontario governed by the Company will make its web content conform to the Web Content Accessibility Guidelines (WCAG) 2.0 at Level AA. Web content includes any information which resides on an internet or intranet web site.
8. FEEDBACK PROCESS
With respect to its operations and offices in Ontario, the Company will ensure that its processes for receiving and responding to feedback are accessible to persons with disabilities, including providing feedback in an accessible format upon request, and will notify the public about accessible formats available.
If you have any questions or concerns about this policy or its related procedures please contact:
Canada Lands Company
1200 - 1 University Ave, Toronto, Ontario, M5J 2P1
Attention: Director, Human Resources