select policy:

1. PURPOSE

This policy is intended to meet the requirements of the Integrated Accessibility Standards, Ontario Regulation 191/11 (“IASR”) for the Information and Communications Standard set forth under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”). This policy applies to the provision of information and communication services and materials for people with disabilities.

Canada Lands Company Limited and all of its subsidiaries (collectively, the “Company”) are committed to applying the principles and guidelines set out in the AODA with respect to its operations and offices in Ontario, and to meeting the accessibility needs of persons with disabilities in a timely manner.  All information and communications materials and services provided by the Company in Ontario shall follow the principles of dignity, independence, integration and equal opportunity.


Definitions

  • Accessible Formats – include but are not limited to large print, recorded audio and electronic formats, braille and other formats usable by persons with disabilities.
  • Communication Supports – include but are not limited to captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications.
  • Conversion Ready – an electronic or digital format that facilitates conversion into an acceptable format.
  • Information – includes data, facts and knowledge that exists in any format, including text, audio, digital or images, and conveys meaning.
  • Internet Website – a collection of related Web pages, images, videos or other digital assets that are addressed relative to a common Uniform Resource Identifier (URI) and are accessible to the public.
  • Intranet Website – an organization’s internal website that is used to privately and securely share any part of the organization’s information or operational systems within the organization and includes extranet websites.
  • Kiosk – an interactive electronic terminal, including a point-of-sale device, for public use that allows users to access one or more services or products.
  • Support Person – in relation to a person with a disability, another person who accompanies the person with a disability in order to help with communication, mobility, personal care or medical needs, or with access to goods, services or facilities.
  • Web Content Accessibility Guidelines – refers to the World Wide Web Consortium Recommendation, dated December 2008, entitled “Web Content Accessibility Guidelines (WCAG) 2.0.”]

2. ESTABLISHMENT OF ACCESSIBILITY POLICIES AND PLANS

With respect to its operations and offices in Ontario, the Company will (i) establish, implement, maintain and document a multi-year accessibility plan outlining its strategy to prevent and remove barriers and meet its requirements under the IASR; (ii) post its accessibility plans on its websites, and provide the plan in an accessible format upon request; (iii) review and update its accessibility plan once every five years; and (iv) establish, review and update its accessibility plans in consultation with persons with disabilities or an advisory committee. Annual status reports will be prepared to report on the progress of steps taken to implement the Company’s accessibility plan and the Company will post this status on its website. If requested, the report shall be created in an accessible format.

3. PROCURING OR ACQUIRING GOODS AND SERVICES, OR FACILITIES

With respect to its operations and offices in Ontario, the Company will incorporate accessibility criteria and features when procuring or acquiring goods, services or facilities. The only exception is in cases where it is impracticable to do so.

4. TRAINING REQUIREMENTS

The Company will provide training to relevant employees and volunteers regarding the IASR and the Ontario Human Rights Code. Training will be provided for individuals who are responsible for developing policies, and all other persons who provide goods, services or facilities on behalf of the Company.

5. SELF-SERVE KIOSKS

With respect to its operations and offices in Ontario, the Company will incorporate accessibility features when designing, procuring or acquiring self-service kiosks. The Company will always be aware of the accessibility features of self-service kiosks for persons with disabilities.

6. ACCESSIBLE FORMATS AND COMMUNICATION SUPPORTS

With respect to its operations and offices in Ontario, the Company will provide or arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner and at no additional cost to the individual. The Company will take into account the person’s accessibility needs when customizing individual requests.

7. ACCESSIBLE WEBSITES AND WEB CONTENT

All departments in Ontario governed by the Company will make its web content conform to the Web Content Accessibility Guidelines (WCAG) 2.0 at Level AA.  Web content includes any information which resides on an internet or intranet web site.

8. FEEDBACK PROCESS

With respect to its operations and offices in Ontario, the Company will ensure that its processes for receiving and responding to feedback are accessible to persons with disabilities, including providing feedback in an accessible format upon request, and will notify the public about accessible formats available.

9. ADMINISTRATION

If you have any questions or concerns about this policy or its related procedures please contact:            

Canada Lands Company

1200 - 1 University Ave, Toronto, Ontario, M5J 2P1

Attention: Director, Human Resources

info@clc.ca

1. CLC MANDATE

The mandate of Canada Lands Company CLC Limited (CLC), a non-agent federal Crown corporation is to ensure the commercially oriented, orderly disposition of surplus strategic real properties, optimizing financial and community value, and the holding of certain properties. It accomplishes this by purchasing strategic surplus properties from federal departments and agencies at fair market value, then improving, managing or selling them in order to produce the optimal benefits for the company’s shareholder, the Government of Canada, and local communities.

2. POLICY OBJECTIVE

The objective of this policy is to ensure that CLC systematically identifies, analyzes and evaluates, cost effectively controls and monitors risk, which could threaten our people, property, reputation and the financial stability. Furthermore, it is the company’s objective to seek to transfer those operational risks for which the fixed cost of transferring the risk (premium) is less than the perceived but uncertain cost to retain the risk, subject to reasonable deductibles or self-insured retentions.

3. DEFINITION OF RISK MANAGEMENT

Risk management is the systematic identification of opportunity and threats to the company’s assets and resources, and the development of strategies, which maximizes opportunities and minimizes threats and other adverse effects. It covers the following three broad risk categories impacting CLC:

business/strategic risks (changes in legislation, regulations, organizational structure and business processes);
operational risks (business continuity, people risks, project management, documentation, security and IS); and
financial risks (financial targets, budgets, financial monitoring and controls).

4. POLICY PRINCIPLES

Risk management protects and adds value to the company and its stakeholders through supporting the Policy Objective by:

providing the framework that enables future activities to take place in a consistent and controlled manner;
improving decision-making, planning and prioritization by a comprehensive understanding of business activity, project opportunity and threat;
protecting and enhancing CLC assets and image; and
developing and supporting business unit management and staff and the company’s knowledge base.

The Policy Objective will be achieved by the following guiding principles:

establishing clear roles and responsibilities and reporting lines within the company for risk management;
incorporating risk management in the company’s decision-making, business planning and performance management processes;
monitoring risk management and related internal control measures on a regular basis;
reinforcing the importance of effective risk management through training, general guidance and providing opportunities for shared learning for CLC staff; and determining and providing suitable insurance coverage to manage the impact of unavoidable risks.
The risk management process will be well integrated with other corporate planning and management activities.

5. RISK TRANSFER AND INSURANCE

Not all types of risks can be transferred to conventional insurers, and it may be determined by CLC that it is preferable to manage certain risks in-house. Wherever feasible and viable, risk transfer must be used to address all potential catastrophic events. The price of a particular risk transfer mechanism such as insurance will play a key role in determining the extent to which operational risk will be transferred. This risk transfer will only be undertaken by CLC with highly reputable and solvent insurers with a better than average A.M. Best Property & Casualty insurance rating or its equivalent. (Note: A.M. Best is an internationally recognized rating agency reporting on the financial condition of insurance companies).

6. AUTHORITY

The implementation of this policy is primarily the responsibility of those management and staff responsible for the assets of the corporation.
The Director, Risk Management & Internal Controls is responsible for arranging and managing all of CLC’s corporate insurance coverages in a cost-effective manner as well as directly conferring and negotiating terms and conditions with the company’s appointed insurance broker, claims adjusters and various insurance companies.

7.TRAINING

All CLC operational staff involved in the acquisition or management of real property assets, and CN Tower operational managers will receive the appropriate training in order to fulfill their responsibilities under this policy.

8. POLICY APPLICATION

This policy will apply to all areas and entities within CLC.

Original Board Approval Date: 9 June 2005

MANDATE

The mandate of Canada Lands Company Limited (CLCL), a non-agent federal Crown corporation is to ensure the commercially oriented, orderly disposition of surplus strategic real properties, optimizing financial and community value, and the holding of certain properties. It accomplishes this by purchasing strategic surplus properties from federal departments and agencies at fair market value, then improving, managing or selling them in order to produce the optimal benefit for the company’s shareholder, the Government of Canada, and local communities.

APPLICATION

This policy applies to CLCL and the subsidiary company Canada Lands Company CLC Limited (CLC), ‘the Corporation’.

POLICY

Canada's Official Languages Act recognizes that our country has two official languages - French and English.

CLCL and CLC are committed to respecting this law and offer bilingual services where required by the Act. This policy may be applied in a number of ways that may differ depending on need.

COMPLAINTS

CLCL is committed to responding to any complaint which may occur from time to time on the application of this Policy, either complaints directly from its employees, from the public or from the office of the Commissioner of Official Languages. These matters will be directed to the Vice President, Public and Government Affairs for action.

COMMUNICATIONS

The Corporation will fully communicate the policy in electronic format on its Intranet site, which is accessible to all employees, and on its Internet site, which is accessible to the general public.

GENERAL

All communications must be in the official language that an individual or group chooses, whether it is verbal, written, or visual. When the language of choice is not known, communications such as corporate advertisements, announcements and signage will be in both languages or noted on the bottom or back of the material that it is available in the other official language.

All written materials produced in only one language will have the following advice on the back or bottom of the document to notify the reader that the document is available in the other language:

  • “Ce document est aussi disponible en français”. (on English documents)
  • “This document is also available in English”. (on French documents)

CLCL will periodically conduct a “needs requirement” survey on official languages in cities where it conducts business and where there may be a greater requirement to offer services in the minority official language.

PUBLIC CONSULTATIONS

All public consultation sessions in Montréal, Ottawa and Moncton will be conducted in both languages as well as providing bilingual handouts. Elsewhere in Canada, public consultation meetings are held in the predominant language.

In the event that an individual attending the meeting requests minority language service, a bilingual person will contact them directly to answer their questions.

Meeting documentation will be provided in both languages upon request.

SPECIAL EVENTS

Montréal, Ottawa, Moncton
Written materials in CLCL’s information packets during special events will be made available in both languages as well as a bilingual verbal component.

Elsewhere in Canada
Special events are primarily conducted in the predominant language. Anyone requesting minority language materials will receive it in a timely manner, or if they have any questions, a bilingual staff member will contact them.

MEDIA RELEASES

All media releases distributed by CLCL are sent in both official languages regardless of geographic location.

SIGNAGE

All corporate signage, both indoor and outdoor, will be bilingual.

ADVERTISING

Montréal, Ottawa, Moncton, Toronto, Corporate departments
All advertisements whether they are corporate or operational in nature will be placed in both English and French media.

Elsewhere in Canada
Operational advertisements such as tenders, home/builder sales will be placed in the predominant language media. Corporate advertisements such as announcements, special events will be placed in both French and English media.

HUMAN RESOURCES

CLCL will make every attempt to recruit bilingual personnel where appropriate.

WEB SITES

All information on CLCL hosted web sites is posted in both official languages at the same time and in comparable quality.

TRAINING

Appropriate language training is 100% reimbursable to the employee with the prior approval of their manager.

Original Board Approval Date: March 27, 1997
Revisions: 9 June 2005

1. CLC MANDATE

The mandate of Canada Lands Company CLC Limited (CLC), a non-agent federal Crown corporation, is to ensure the commercially oriented, orderly disposition of surplus strategic real properties, optimizing financial and community value, and the holding of certain properties. It accomplishes this by purchasing strategic surplus properties from federal departments and agencies at fair market value, then improving, managing or selling them in order to produce the optimal benefits for the company’s shareholder, the Government of Canada, and local communities.

2. POLICY OBJECTIVE

The objective of this policy is to ensure that CLC obtains the optimal value in the sale of its assets by balancing financial returns and community benefits.

3. POLICY PRINCIPLES

CLC’s sales practices will follow accepted normal commercial practices and will be guided by the following principles:

  • be equitable and transparent;

  • encourage the use of competitive process;

  • select reputable purchasers that are well-qualified in their respective areas of expertise;

  • ensure that contracts achieve CLC approved financial and service delivery objectives;

  • require that employees of CLC conduct their sales activities in a manner consistent with CLC's Code of Conduct & Conflict of Interest Policy and Delegation of Authority; and

  • keep appropriate and adequate records of the selection process, and provide feedback to unsuccessful proponents upon request.

4. ACHIEVING OPTIMAL VALUE

CLC’s acceptance of any offer shall be based on achieving optimal value. Price is not the sole determinant and is only one criterion in determining optimal value. In determining optimal value, CLC will take into consideration:

  • the price and terms of the offer;

  • the experience, reputation, financial capacity and credit worthiness of the purchaser, product quality, references or any other defined criteria related to the specific property; and

  • any other direct or indirect benefits which could accrue to CLC and/or the community.

5. POLICY APPLICATION

The President & CEO and the operational/functional heads of CLC are accountable to the extent of their authorities and responsibilities to ensure that practices relating to sales respect this policy and that appropriate guidelines are followed by their staff in the conduct of CLC's business.

Administration of sales agreements under this policy shall be in accordance with the company’s Delegation of Authoritylimits in effect at the time the sales agreement is signed.

Original Board Approval Date: June 14, 1996
Revisions: October 18, 2001, January 19, 2005

1. MANDATE

The mandate of Canada Lands Company CLC Limited (CLC) is to ensure the commercially oriented, orderly disposition of surplus strategic real properties, optimizing financial and community value, and the holding of certain properties. It accomplishes this by purchasing land at fair market value, then improving, managing or selling it in order to produce the optimal benefits for the company’s shareholder, the Government of Canada, and local communities

2. POLICY OBJECTIVE

In conducting its business, CLC is considered a “private sector employer” and falls under Provincial jurisdiction with regard to occupational health and safety. The objective of this policy is to promote the practice of high degrees of safety for all construction projects taking place on CLC owned or managed workplace sites and to comply with the occupational health and safety laws and regulations applicable in the province or territory of the workplace location

3. POLICY PRINCIPLES

The corporation is committed to providing a safe and healthy environment on its construction sites, and will be guided by the following principles:

  • Advise any contractor(s) selected to carry out work on CLC owned or managed workplace sites of CLC’s policy and its commitment to site safety.
  • Select contractor(s) with the knowledge and skills to exercise safe work practices, that have the ability to comply with the requirements of the applicable provincial / territorial health and safety regulator, and that are covered for their workers’ compensation.
  • Where permitted by legislation, properly assign full and overall responsibility (and inherent liability) for workplace safety and for the planning, establishing, monitoring, and enforcing of a comprehensive construction health and safety program, to the contractor deemed to be in control of the workplace site and best able to comply with the health and safety laws and regulations of the authority having jurisdiction at the workplace location (often defined as the “Prime Contractor” or other such titles depending on jurisdiction).
  • In those jurisdictions where legislation requires the project owner to remain liable for workplace safety, diligently manage any contracted work operations in a manner that ensures compliance with the obligations of occupational health and safety laws and regulations.
  • Provide CLC’s project staff the necessary familiarization with the contractor’s health and safety program, with the applicable health and safety legislation, and with the contractor ‘s safety procedures.
  • Require that CLC employees and guests report to the contractor when visiting the workplace site and to comply with the contractor’s health and safety program.
  • Require employees to report all hazardous conditions when observed.
  • Require that project consultants consider construction safety in their designs

4. POLICY APPLICATION

The President & CEO and the operational/functional heads of CLC are accountable to the extent of their authorities and responsibilities to ensure that practices relating to occupational health and safety on construction sites respect this policy, and to appropriately guide their staff in the conduct of CLC’s business. Where required, project staff shall be provided with appropriate training in the application of occupational health and safety on construction sites.

Execution of contracts under this policy shall be in accordance with the corporation’s Delegation of Authority limits in effect.

Original Senior Management Team Approval Date: 9 November 2005
Revised: 4 May 2006

1. PURPOSE AND SCOPE

Canada Lands Company Limited and all of its subsidiaries (collectively, the “Company”) are committed to applying the principles and guidelines set out in the Accessibility for Ontarians with Disabilities Act 2005 (“AODA”) with respect to its operations and offices in Ontario, including the Customer Service Regulation, when dealing with persons of the public that may or may not have a visible disability.

2. COMMITMENT 

The Company will strive at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. The Company is also committed to giving people with disabilities the same opportunity to access goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other guests.


Definitions:

Accessible shall mean capable of being entered or reached; approachable; easy to get at; capable of being influenced; obtainable; able to be understood or appreciated.

Assistive Devices shall mean a device used to assist persons with disabilities

  • Physical devices - cane, walker, wheelchair, electronic scooters

  • Communication devices – hearing devices, laptop computers, personal data assistant (PDA)

  • Visual Aids – Braille, glasses

  • Medical Devices – personal oxygen tanks

Barrier shall mean anything that prevents a person with a disability from fully participating in all aspects of society including the workplace because of his or her disability. (Ex. Physical barrier, information or communications barrier)

Disability shall mean,

  1. Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth effect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, blindness or visual impediment

  2. A condition of mental impairment or a development disability

  3. A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language

  4. Mental disorder

  5.  An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997

Service Animal shall mean an animal that has been trained to perform tasks that assist people with disabilities

Support Person shall mean an individual hired or chosen by a person with a disability to provide services or assistance with communication, mobility, personal care, medical needs or access to good or services.


3. PROVIDING GOODS AND SERVICES TO PEOPLE WITH DISABILITES:

The Company is committed to excellence in serving all guests, including people with disabilities, and will carry out functions and responsibilities in Ontario in the following areas:

  1. Communication: Employees will communicate with people with disabilities in ways that take into account their disability. The Company will train staff who communicate with guests and visitors on how to interact and communicate with people that have various types of disabilities.

  2. Telephone services: Employees will be trained to communicate over the telephone in clear and plain language and to speak clearly and slowly. Alternate communications systems that are available include email and TTY public phones, if telephone communication is not suitable to the caller’s communication needs.

  3. Assistive devices: The Company is committed to serving people with disabilities who use assistive devices to obtain, use or benefit from the Company’s goods and services. This includes ensuring that staff members are trained and familiar with various assistive devices that may be used by guests or visitors with disabilities while accessing the goods or services. The Company will also ensure that staff members know how to use assistive devices available on premises. Such devices include wheelchairs and lift systems, and the instructions for using such devices are outlined in the Standard Operating Procedures.

  4. Use of Service Animals: The Company is committed to welcoming people with disabilities who are accompanied by a service animal on the parts of the premises that are open to the public and other third parties. All staff, volunteers and others dealing with the public will be properly trained on how to interact with people with disabilities who are accompanied by a service animal.

  5. Support Persons: The Company is committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter the premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the premises. Fees will not be charged for support persons for admission to the premises. Guests and visitors will be informed of this by a notice that will be posted on the premises and on the website. For further details refer to the Support Person Standard Operating Procedure.

  6. Notice of Temporary Disruption: The Company will provide guests with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. For further details refer to AODA Communications Standard Operating Procedure.

4. TRAINING

The Company will provide training to all employees, volunteers and others who deal with the public or other third parties on its behalf, and all those who are involved in the development and approval of guest service policies, practices and procedures. This training will be provided during the initial orientation prior to commencing duties. Applicable staff will be trained on policies, practices and procedures that affect the way goods and services are provided to people with disabilities. Staff will also be trained on an ongoing basis when changes are made to these policies, practices and procedures. For further details refer to the AODA Training Standard Operating Procedure.

5. FEEDBACK

The Company is committed to meeting and surpassing guest and visitor expectations while serving customers with disabilities. Comments on services regarding how well those expectations are being met are welcome and appreciated. Feedback regarding the way the Company provides goods and services to people with disabilities can be made verbally, by email or through the website, to the attention of public relations. A response can be reasonably expected within 3 business days. Concerns will be addressed according to categories and protocols already established in the Company’s complaint management procedures.

6. ADMINISTRATION

If you have any questions or concerns about this policy or its related procedures please contact: 
Canada Lands Company 
1200 - 1 University Ave, Toronto, Ontario, M5J 2P1
Attention: Director, Human Resources
info@clc.ca


 

1. CLC MANDATE

The mandate of Canada Lands Company CLC Limited (CLC), a non-agent federal Crown corporation is to ensure the commercially oriented, orderly disposition of surplus strategic real properties, optimizing financial and community value, and the holding of certain properties. It accomplishes this by purchasing strategic surplus properties from federal departments and agencies at fair market value, then improving, managing or selling them in order to produce the optimal benefits for the company’s shareholder, the Government of Canada, and local communities.

2. POLICY OBJECTIVE

The objective of this policy is to ensure that well-qualified firms or individuals are selected to undertake contracting work for CLC with optimal value for money, and to ensure that a transparent, fair and objective process of selection is utilized.

3. POLICY PRINCIPLES

CLC’s contracting and procurement practices will follow accepted normal commercial practices and will be guided by the following principles:

  • ensure an efficient and productive organization, by supplementing as necessary the skills required for projects and/or varying workloads;

  • be equitable and transparent;

  • use competitive process wherever appropriate;

  • select reputable vendors that are well-qualified in their respective areas of expertise;

  • ensure that contracts achieve CLC approved financial and service delivery objectives;

  • require that employees of CLC conduct their contracting activities in a manner consistent with CLC's Code of Conduct & Conflict of Interest Policy and Delegation of Authority; and

  • keep appropriate and adequate records of the selection process and, upon request, provide feedback to unsuccessful proponents.

4. ACHIEVING OPTIMAL VALUE

CLC’s acceptance of any contract or procurement of service shall be based on achieving optimal value. Price is not the sole determinant and is only one criterion in determining optimal value. In determining optimal value, CLC will take into consideration:

the price and terms of the offer; and
any other factors including the experience, quality of the product, quantity, service level, timely delivery, reputation and financial capacity of the supplier, references or any other defined criteria related to selecting a vendor.

5. POLICY APPLICATION

The President & CEO and the operational/functional heads of CLC are accountable to the extent of their authorities and responsibilities to ensure that practices relating to contracting and procurement respect this policy, and that appropriate guidelines are followed by their staff in the conduct of CLC's business.

Execution of contracts under this policy shall be in accordance with the corporation's Delegation of Authority limits in effect at the time.
 

Original Board Approval Date: March 27, 1997
Revisions: May 31, 2001, January 19, 2005